Shipping and return policies for Tales of Dhvaras

Shipping Info

Please make sure your email will accept emails from info@fullspeedornothing.com and not consider it spam! Both order-confirmation and shipping-confirmation is automatically sent to your email from our webshop and can often be considered spam


NORGE:

Vi anbefaler alle å legge inn telefon-nummeret sitt i bestillingen! Da vil du automatisk få SMS fra Posten/ Bring om pakken din og det gjør det selvsagt mye enklere for deg å følge med på når pakken din kommer fram.

Porto blir lagt til din bestilling når du sjekker ut/ går til betaling. Alle bestillinger sendes fra vårt lager i Oslo. Henting av bestillingen din i valgte pick-up lokasjoner er selvsagt portofritt. Vi tar kontakt på mail dersom varene ikke er klare til henting i løpet av 4 timer i butikkens åpningstider.

Bestillinger sendes som regel i løpet av 48 timer - men i hektiske perioder kan det ta litt lenger tid. Du vil alltid få en leveringsbekreftelse på e-post og etter at den er mottatt tar det som regel 1-3 dager før du har varene dine.

Vi tilbyr kun sporing på pakker (kr 129,-) for vinylplater, og ikke brevpost med frimerker på grunn av størrelsen. Det anbefales derfor å gå sammen med venner om kjøp av flere produkter i samme bestilling da forsendelsen koster det samme opptil 10 kg (Til informasjon: en standard pakke med 1 stk vinylplate veier ca. en halv kilo)

Sporingsnummer får du på e-post sammen med leveringsbekreftelsen.

ORDERS OUTSIDE NORWAY:

We ship anywhere in the world - but we will only accept registered shipping as an alternative for security- and trust reasons.

Postage is added to your order at check-out before you pay for your order. There is no reason to email us about postage rates for your country. You can see every cost at check-out before you decide to go ahead with the order and pay. Postage is automatically calculated by what you order (size and weight) and where in the world you are located.

Sending bigger packages outside Norway, especially heavy packages containing vinyl, has become very expensive the last few years. The Norwegian post-service make sure that it is impossible to send vinyl-packages outside Norway without having to charge insane postage-rates. A tip would be to order together with friends and split the postage. Unfortunately we can not do anything about the extreme postage-rates in Norway, but at least all packages are shipped with re-inforced cartoon with extra corner-protection to make sure everything arrive at your place safe and without damage.

Delivery time within Europe is USUALLY 3-7 days after shipping

Delivery time outside Europe is USUALLY 7-14 days after shipping

Return Policy

Refunds are only acceptable if we have clearly made a mistake with your order.

If you order from outside Norway - please make sure you are aware of the possibility that your order can be taxed upon arrival in your country. We always make sure orders outside Norway are shipped with a lower value and VAT-free, but we can not control how your country handles foreign packages and import-taxes/ VAT. This is not a reason for a refund. All orders are sent as sale of goods and not as a gift. All customs paperwork is completed in accordance with Norwegian regulations.

If your order is damaged - please take pictures and document the damage as best possible. We work hard to ensure safe shipping of all orders worldwide and take especially great care of vinyl-orders, but there are no guarantees to how the various shipping companies handles the shipments. Damaged goods should be complained about to your local post office, but we will of course try work with you to sort out any problems that may occur and find a good solution for us all. Wether it is a refund, shipping your order again or trying to get a compensation from the post service that damaged the goods.